We’re here.

Delete my account

You can delete your account yourself, from the app, at any time:

1. Open Reverie and go to Settings.
2. Tap Delete Account.
3. Confirm, and type DELETE when asked.

Your profile, your memorials, your albums and photos, and your connections are permanently removed. This can’t be undone — ask for an export first if you want a copy.

If you’d rather we do it, email hello@reverielife.co from the address on your account, with “Delete my account” in the subject, and we’ll take care of it.

Export my memories

Free, always, whether or not you subscribe. Email hello@reverielife.co with “Export” in the subject and we’ll send you a copy of your photos, videos, and stories. Your memories are never held hostage.

A lost, damaged, or unclaimed tag

Lost: deactivate it in the app in one tap — scans stop immediately — and request a free replacement that leads to the same memorial. Damaged or wrong on arrival: tell us within 30 days of delivery and we’ll make it right. Scanned a tag that isn’t set up yet? Get the app, scan it again, and it will be waiting for you to claim.

Include the tag’s order number or the name on the memorial when you write — it’s the fastest way for us to find it.